Terms of service

Effective Date: February 20, 2026

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from the Company. Throughout the site, the terms “Company”, “we”, “us”, or “our” refer to the Company operating this store.

By accessing our website or placing an order, you agree to be bound by these Terms and all related policies referenced herein.

If you do not agree to these Terms, you must not use our website or purchase our products.

1. INTRODUCTION

This website is operated by the Company. These Terms apply to all users of the website, including browsers, customers, and others who access or use the Service.

By placing an order through our website, you confirm that you have read, understood, and agree to be bound by these Terms.

2. USE OF THE WEBSITE

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website in any way that violates applicable laws
Attempt to interfere with the security or functionality of the website
Transmit viruses, malicious code, or harmful technologies
Use automated tools such as bots, scrapers, or data mining tools
Upload or share content that violates privacy or intellectual property rights

We reserve the right to restrict or terminate access if misuse is detected.

3. PRODUCTS AND ORDERS

All products listed on the website are subject to availability. Placing an order constitutes an offer to purchase a product at the listed price.

We reserve the right to accept or reject any order at our discretion. If an order is rejected after payment, a full refund will be issued.

It is your responsibility to review all order details, including shipping address and product selection, before confirming your purchase.

4. ORDER PROCESSING AND FULFILLMENT

Orders are processed after successful payment. Fulfillment and shipping are handled by our third-party production and logistics partners.

Once an order has entered fulfillment, it cannot be modified or canceled.

You are responsible for providing accurate shipping information. We are not liable for delays or delivery failures caused by incorrect details provided at checkout.

5. CANCELLATIONS

Orders may be canceled only before fulfillment begins. Once processing has started, cancellations are no longer possible.

To request a cancellation, you must contact us promptly at:
hello@ignite-coffee.com

We will confirm whether the order is still eligible for cancellation.

6. PRICING AND PAYMENTS

All prices displayed on the website are in the currency shown at checkout and may include applicable taxes depending on your location.

You agree to provide valid payment information and confirm that you are authorized to use the chosen payment method.

We reserve the right to correct pricing errors or inaccuracies and cancel affected orders if necessary.

7. SHIPPING AND DELIVERY

We currently ship to customers within the United States. Shipping timelines are estimates and may vary depending on destination, logistics providers, and external conditions.

Delivery delays caused by carriers, customs processing, weather, or peak demand periods are outside our direct control. However, we will assist in resolving delivery issues where possible.

Risk of loss passes to the customer once the package is marked as delivered by the carrier.

8. RETURNS, REFUNDS, AND REPLACEMENTS

Due to the consumable nature of our coffee products, we do not accept returns for change of mind, taste preference, or ordering errors.

However, if your order arrives damaged, defective, or incorrect, you may contact us within a reasonable timeframe after delivery. We may request photographic evidence to assess the issue.

If approved, we will provide a replacement or refund at our discretion.

9. PRODUCT INFORMATION DISCLAIMER

All product descriptions, tasting notes, and informational content are provided for general guidance only. Our coffee products are sold as beverages and are not intended to diagnose, treat, cure, or prevent any medical condition.

You are responsible for determining whether our products are suitable for your personal consumption.

10. THIRD-PARTY SERVICES

We use third-party providers for payment processing, fulfillment, and shipping. These services operate independently and may have their own terms and policies.

We are not responsible for the performance or actions of third-party providers, though we will assist customers in resolving issues where reasonably possible.

11. INTELLECTUAL PROPERTY

All content on this website, including text, branding, product descriptions, images, graphics, and design elements, is the property of the Company or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission from us.

12. USER CONTENT

If you submit reviews, feedback, or other content, you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing or operational purposes.

You confirm that any content you provide does not violate the rights of any third party or applicable law.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.

Our total liability for any claim related to a product purchase will not exceed the amount paid for that product.

14. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, logistics disruptions, carrier delays, technical failures, or governmental actions.

15. PRIVACY

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

16. CHANGES TO TERMS

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated Terms.

17. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the Company operates, without regard to conflict of law principles.