Terms of service
Effective Date: February 20, 2026
Last Updated: July 3, 2026
These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from Ignite Coffee ("Company", "we", "us", or "our"). Please read them carefully before using the website or placing an order.
By accessing our website, creating an account, placing an order, or enrolling in a subscription, you confirm that you have read, understood, and agree to be bound by these Terms and all policies referenced here, including our Privacy Policy. If you do not agree to these Terms, you must not use our website or purchase our products.
PLEASE NOTE: Section 16 explains how disputes are handled. Section 8 explains how recurring subscription billing works. Please review both carefully.
1. ELIGIBILITY
You must be at least 18 years of age, or the age of majority where you live, to purchase products or enter into a subscription. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and complete.
2. INTRODUCTION
This website is operated by the Company. These Terms apply to all users, including browsers, customers, subscribers, and anyone else who accesses or uses the website (the "Service"). We reserve the right to update, change, or replace any part of these Terms at our sole discretion as described in Section 18.
3. USE OF THE WEBSITE
You agree to use the website only for lawful purposes and in accordance with these Terms. You must not:
- Use the website in any way that is unlawful or that we reasonably consider improper;
- Attempt to interfere with, compromise, or disrupt the security, integrity, or functionality of the website;
- Transmit any viruses, malware, or other harmful code;
- Use any automated system, including bots, scrapers, or data-mining tools, to access or extract data from the website;
- Upload or transmit content that infringes any third party's privacy, intellectual property, or other rights;
- Impersonate any person or entity or misrepresent your affiliation with any person or entity;
- Attempt to gain unauthorized access to any part of the website or any systems or networks connected to it.
We reserve the right to restrict, suspend, or terminate your access to the website at any time, without notice, if we detect or reasonably suspect misuse.
4. PRODUCTS AND ORDERS
All products are subject to availability. Product images and descriptions are provided for illustration and general guidance; actual products may vary in appearance, packaging, and presentation.
Placing an order is a binding offer by you to purchase a product at the listed price, subject to these Terms. We reserve the right to accept or decline any order, in whole or in part, at our sole discretion, including where we suspect fraud, pricing errors, or violations of these Terms. If we decline an order after payment has been taken, we will issue a full refund for the declined portion.
It is your responsibility to review all order details — including product selection, quantity, subscription terms, and shipping address — before completing your purchase.
5. ORDER PROCESSING AND FULFILLMENT
Orders are processed after successful payment authorization. Fulfillment, production, and shipping are handled by our third-party production and logistics partners.
An order may be modified or canceled only before fulfillment has begun. Once an order has entered fulfillment, it can no longer be modified or canceled. You are solely responsible for providing accurate and complete shipping information. We are not responsible for delays, misdeliveries, or delivery failures resulting from inaccurate, incomplete, or outdated information provided by you at checkout.
6. CANCELLATIONS
Individual (non-subscription) orders may be canceled only before fulfillment has begun. Once processing has started, cancellation is no longer possible. To request a cancellation, contact us promptly at hello@ignite-coffee.com. We will confirm whether your order is still eligible. Subscription cancellations are covered separately in Section 8.
7. PRICING AND PAYMENTS
All prices are displayed in the currency shown at checkout. Taxes and shipping fees, where they apply, are calculated and displayed at checkout.
By providing a payment method, you confirm that you are authorized to use it and that the information you provide is accurate. You authorize us and our payment processors to charge your chosen payment method for the total amount of your order, including any recurring subscription charges described in Section 8.
We reserve the right to correct any pricing errors, inaccuracies, or omissions, and to cancel any affected orders, even after an order has been submitted or confirmed. Where a clear pricing error is identified, we are not obligated to fulfill an order at the incorrect price.
8. SUBSCRIPTIONS AND RECURRING BILLING
Certain products are available on a recurring subscription basis. By enrolling in a subscription, you authorize us and our payment processors to charge your payment method on a recurring basis according to the plan you select, until you cancel. Please read this section carefully.
8.1 Billing frequency and amount. When you enroll, you will be shown and agree to the subscription price, the billing frequency (for example, every 4 weeks or every 12 weeks), the quantity delivered each cycle, and any discount that applies. These details are shown before you confirm your purchase.
8.2 Automatic renewal. Your subscription automatically renews at the end of each billing cycle at the then-current price for your plan, and your payment method will be charged automatically, unless and until you cancel. Any promotional or discounted pricing applies only as described at enrollment and may not apply to every renewal.
8.3 Price changes. We may change subscription pricing from time to time. We will notify you by email before a price change takes effect. Continuing your subscription after the change takes effect means you accept the new price. If you do not agree, you may cancel before the change takes effect.
8.4 How to cancel, skip, or pause. You may cancel, skip, or pause your subscription at any time, without any fee, by managing your subscription in your account or by contacting us at hello@ignite-coffee.com. To avoid being charged for your next cycle, you must make the change at least 48 hours before your next scheduled billing date. Cancellation stops future charges; it does not refund an order that has already been billed or has already entered fulfillment.
8.5 Failed payments. If a recurring charge fails, we may retry the charge and may suspend or cancel your subscription. You remain responsible for any amount owed for products already shipped.
9. SHIPPING AND DELIVERY
We currently ship only to customers within the United States. Any shipping timelines shown at checkout or elsewhere are estimates only and are not guaranteed.
Delays caused by carriers, weather, natural events, or periods of high demand are outside our direct control. We will make reasonable efforts to help resolve delivery issues. Responsibility for products passes to you once the order is handed to the carrier, or once the carrier marks the package as delivered, as applicable.
10. RETURNS, REFUNDS, AND REPLACEMENTS
Because our products are consumable, we do not accept returns or offer refunds for change of mind, taste or flavor preference, or ordering errors made by you.
If your order arrives damaged, defective, or incorrect, you must contact us at hello@ignite-coffee.com within fourteen (14) days of the delivery date. We may ask for photographs and other details to review your claim. If we approve your claim, we will, at our sole discretion, provide a replacement or a refund.
11. PRODUCT INFORMATION AND HEALTH DISCLAIMER
All product descriptions, tasting notes, brewing guidance, and ingredient summaries are provided for general guidance only. Our products are sold as food and beverage products and are not intended to diagnose, treat, cure, or prevent any condition, and no such claims are made.
Ingredient, allergen, and nutritional information printed on the physical product packaging always takes priority over any information on the website. You are solely responsible for reviewing the product packaging and for deciding whether a product is suitable for you, including with respect to allergies, dietary restrictions, or any personal health consideration. If you have any concern, consult a qualified professional before consumption.
12. CONTENT ACCURACY AND AI-GENERATED CONTENT
Some content on this website — including product descriptions, tasting notes, brewing guides, and other informational text — may be created or assisted by artificial intelligence tools and may contain inaccuracies, errors, or omissions.
While we make reasonable efforts to review website content, we do not guarantee that it is accurate, complete, current, or error-free. All content is provided for general information only and should not be relied upon as definitive. If there is any difference between website content and the information on the physical product packaging, the packaging takes priority.
You agree that you rely on website content at your own discretion and risk.
13. THIRD-PARTY SERVICES
We use third-party providers for payment processing, subscription management, fulfillment, and shipping. These providers operate independently under their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers, although we will make reasonable efforts to help you resolve issues involving them.
14. INTELLECTUAL PROPERTY
All content on this website — including text, branding, logos, product names, descriptions, images, graphics, and design elements — is the property of the Company or its licensors. You may not reproduce, distribute, modify, publicly display, or otherwise use any content without our prior written permission.
15. USER CONTENT
If you submit reviews, feedback, images, or other content ("User Content"), you grant the Company a non-exclusive, royalty-free, perpetual, worldwide, transferable, sublicensable right to use, reproduce, modify, adapt, publish, and display that content for marketing, promotional, and operational purposes, in any media.
You confirm that you own or control the rights to your User Content and that it does not violate the rights of any third party. We reserve the right to remove any User Content at our discretion.
16. DISPUTE RESOLUTION
PLEASE READ THIS SECTION CAREFULLY.
16.1 Informal resolution first. Before starting any formal proceeding, you agree to first contact us at hello@ignite-coffee.com and work with us in good faith to resolve the matter informally for at least thirty (30) days.
16.2 Individual resolution. If the matter cannot be resolved informally, you and the Company agree that any dispute, claim, or disagreement arising out of or relating to these Terms or your purchase or use of our products will be resolved on an individual basis only.
16.3 No group or class proceedings. You and the Company agree that any dispute will be brought only in an individual capacity, and not as part of any group, class, collective, or representative proceeding.
16.4 Exceptions. Nothing in this section prevents either party from seeking appropriate relief for infringement or misuse of intellectual property.
17. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
17.1 Provided "as is". Except as expressly stated in these Terms and to the fullest extent permitted, the website and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
17.2 Limitation of liability. To the fullest extent permitted, the Company and its officers, directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or similar damages, or for any loss of profits, data, or goodwill, arising out of or relating to your use of the website or your purchase or consumption of our products.
17.3 Liability cap. To the fullest extent permitted, our total combined liability for any claim relating to a product purchase will not exceed the amount you actually paid for the product that the claim relates to.
17.4 Where limits do not fully apply. Some places do not allow certain warranty exclusions or liability limits. Where that is the case, our liability is limited to the greatest extent permitted, and nothing in these Terms removes any protection you are entitled to that cannot be removed.
18. CHARGEBACKS AND PAYMENT DISPUTES
If you believe a charge is incorrect, you agree to contact us at hello@ignite-coffee.com before disputing it with your bank or card provider, so we can try to resolve it directly. We reserve the right to review and respond to any payment dispute we believe is unwarranted, including by providing transaction and delivery records, and to suspend or refuse future service to anyone we reasonably believe is engaging in fraudulent activity or repeated improper disputes.
19. MARKETING AND COMMUNICATIONS CONSENT
By providing your email address or phone number, you agree to receive communications relating to your orders and subscriptions. If you opt in, you may also receive marketing communications by email or text message. You can withdraw consent to marketing at any time by using the unsubscribe link in any email, replying STOP to any text message, or contacting us at hello@ignite-coffee.com. Message and data rates may apply. Agreeing to marketing is not a condition of purchase.
20. INDEMNIFICATION
You agree to indemnify and hold harmless the Company and its officers, directors, employees, and partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable costs, arising out of or connected with your breach of these Terms, your misuse of the website, or your violation of the rights of a third party.
21. EVENTS OUTSIDE OUR CONTROL
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural events, extreme weather, health emergencies, labor disruptions, supply-chain or logistics disruptions, carrier delays, or technical or infrastructure failures.
22. PRIVACY
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. By using our website, you agree to the collection, use, and handling of your information as described in that policy.
23. SEVERABILITY AND WAIVER
If any part of these Terms is found to be invalid or unenforceable, that part will be separated and the remaining parts will stay in full effect. If we do not enforce any right or provision, that does not mean we have waived it.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any policies referenced here, make up the entire agreement between you and the Company regarding the website and your purchases, and replace any prior agreements or understandings.
25. CHANGES TO TERMS
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last Updated" date. Where changes are significant, we will make reasonable efforts to notify you. Continuing to use the website or continuing a subscription after changes take effect means you accept the updated Terms.
26. CONTACT INFORMATION
For any questions about these Terms, please contact:
Email: hello@ignite-coffee.com
These Terms of Service are provided for general use and do not constitute professional advice.