Order Processing & Fulfillment

All orders are prepared with care before dispatch.
Once an order is placed, it typically enters fulfillment within 2–5 business days. This is the time needed to prepare, pack, and verify the product before it is shipped.

During the first few hours after placing an order, minor changes such as address updates may still be possible. However, once the order is accepted for fulfillment, it moves into preparation and can no longer be edited or cancelled.

For larger orders, fulfillment may take slightly longer due to additional preparation and quality checks.

Shipping & Delivery Time

After fulfillment, the parcel is handed over to the shipping carrier and tracking details are generated.
Delivery time then depends on the destination country and shipping method selected at checkout.

Most orders are delivered within a few business days after dispatch, while international deliveries may take longer depending on customs and regional courier timelines.

Shipping costs are calculated based on:

• The weight of your order

• The destination country or zone

This ensures fair and accurate shipping pricing for every order.

Important Shipping Notes

To ensure smooth delivery, customers should double-check their shipping details before placing an order.

Please note:

• Incorrect or incomplete addresses may result in the parcel being returned

• Unclaimed packages may need to be reshipped at additional cost

• International orders may require customs duties or taxes depending on the destination country

These factors are determined by local postal and customs authorities.

Returns, Refunds & Replacements

We stand behind the quality of every product. If something is wrong with your order, we will always work to make it right.

Eligible Issues

You may request a replacement or refund if:

• The item arrives damaged

• The wrong product was received

• There is a verified manufacturing defect

In such cases, our team will review the issue and offer an appropriate resolution.

Non-Returnable Situations

Certain cases are not eligible for refunds or replacements, including:

• Incorrect shipping address provided by the customer

• Unclaimed deliveries returned by the courier

• Change of mind or buyer’s remorse

• Packages rejected by customs due to local regulations

These limitations follow standard fulfillment and international shipping practices.

How Refunds Are Processed

Once a refund is approved, it is issued back to the original payment method.
Processing times may vary depending on your bank or card provider, but most refunds appear within a few business days after approval.

Need Help?

If your order arrives damaged, incorrect, or there is a delivery issue, please contact our support team at hello@ignite-coffee.com with your order number and photos of the issue.

We will investigate promptly and provide the best possible resolution.